Conditions générales.

Last updated: 11 October 2026

1. Parties and Agreement

1.1 These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between:

Valtier Group BV, a company incorporated under Belgian law, with registered office at Oombergenstraat 53A, 9620 Zottegem, Belgium, KBO/BCE number 1035.764.020 ("YUPLEE", "we", "us", or "our"); and

The business entity or individual accepting these Terms ("Customer", "you", or "your").

1.2 By registering for, accessing, or using the YUPLEE platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.3 If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity.

2. Description of Service

2.1 YUPLEE is a B2B SaaS platform that provides AI-powered booking automation, client communication management, and business workflow tools for appointment-based businesses ("Service").

2.2 Key features include:

• WhatsApp-based automated booking and client management;
• AI-powered client communication agents;
• Appointment scheduling and calendar management;
• Client data management and reporting.

2.3 The core Service (online booking, calendar, client management and checkout) is free of charge. The AI booking features are optional and are charged only when you switch them on, as set out in Section 3.

2.4 YUPLEE integrates with third-party platforms including Meta's WhatsApp Business API. Use of the Service is subject to the applicable terms of those third-party platforms. YUPLEE is not responsible for third-party platform availability, changes to third-party terms, or third-party platform decisions.

3. Fees and Payment

3.1 The core Service is free of charge. No subscription, minimum fee or trial period applies.

3.2 If you switch on the AI booking features, YUPLEE charges a fee on the value of the treatments that YUPLEE books for you through the AI, according to the table below (marginal rates, calculated per calendar month, excluding Belgian VAT). If the AI books nothing, you pay nothing.

3.3 A payment card is only requested when you switch on the AI. Payment is processed via Stripe. By providing payment details, you authorise YUPLEE to charge the applicable fees via Stripe's secure payment infrastructure.

3.4 All fees are exclusive of Belgian VAT (BTW/TVA). VAT will be applied in accordance with applicable Belgian tax law.

3.5 YUPLEE reserves the right to modify its fees with 30 days' written notice. Continued use of the AI features after the effective date of a change constitutes acceptance of the new fees. The core Service stays free.

3.6 You can switch the AI off at any time. Fees for bookings made by the AI before it was switched off remain payable.

4. Account Registration and Security

4.1 You must register an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4.3 You must immediately notify YUPLEE of any unauthorised use of your account or any other security breach.

4.4 YUPLEE reserves the right to suspend or terminate accounts where there is evidence of unauthorised use or breach of these Terms.

5. Acceptable Use

5.1 You agree to use the Service only for lawful purposes and in accordance with these Terms.

5.2 You must not:

• Use the Service to send unsolicited commercial messages (spam) or any communications that violate applicable law;
• Violate Meta's WhatsApp Business Policy or Messaging Guidelines;
• Process personal data through the Service without appropriate legal basis and, where required, a Data Processing Agreement with YUPLEE;
• Attempt to reverse engineer, decompile, or extract the source code of the Service;
• Use the Service in a manner that could damage, overburden, or impair the Service or interfere with other users;
• Use the Service to transmit malicious code, viruses, or harmful content;
• Resell or sublicense the Service without YUPLEE's prior written consent;
• Misrepresent your identity or your authority to act on behalf of a business.

5.3 You are solely responsible for the content of communications sent through the Service and for ensuring your use of the Service complies with applicable law, including GDPR and WhatsApp Business API policies.

6. Data Processing

6.1 YUPLEE processes personal data in connection with the Service. Our Privacy Policy explains how we process personal data for which we are the data controller.

6.2 Where you use the Service to process personal data of your own clients, you are the data controller and YUPLEE is your data processor under GDPR.

6.3 A Data Processing Agreement (DPA) governs such processing and is incorporated by reference into these Terms. By accepting these Terms, you also accept the DPA.

6.4 You warrant that you have a lawful basis under GDPR for processing your clients' personal data through the Service and that you have provided appropriate privacy notices to your clients.

6.5 You must not use the Service to process special category data (including health data) without first ensuring that an appropriate legal basis under GDPR Article 9 is in place and notifying YUPLEE.

7. Intellectual Property

7.1 YUPLEE and its licensors own all intellectual property rights in the Service, including software, AI models, workflows, documentation, brand assets, and the YUPLEE and Valtier Group trademarks.

7.2 Subject to these Terms, YUPLEE grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes for as long as you have an account.

7.3 You retain ownership of all data you upload to or generate through the Service ("Your Data"). You grant YUPLEE a limited licence to process Your Data solely to provide and improve the Service.

7.4 You must not use YUPLEE's or Valtier Group's brand assets, trademarks, or trade names without prior written consent.

8. Confidentiality

8.1 Each party agrees to keep confidential any information disclosed by the other party that is identified as confidential or that a reasonable person would understand to be confidential ("Confidential Information").

8.2 Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law.

9. Service Availability and Support

9.1 YUPLEE will use commercially reasonable efforts to ensure the Service is available. The Service is provided on an "as available" basis.

9.2 Scheduled maintenance, third-party platform outages (including WhatsApp Business API), and events outside YUPLEE's control may affect availability. YUPLEE will provide reasonable advance notice of planned maintenance where possible.

10. Limitation of Liability

10.1 To the maximum extent permitted by Belgian law:

• YUPLEE's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you to YUPLEE in the 12 months preceding the event giving rise to the claim;
• YUPLEE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if YUPLEE has been advised of the possibility of such damages.

10.2 Nothing in these Terms limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited under Belgian law.

10.3 YUPLEE is not liable for disruptions caused by third-party platforms (including WhatsApp Business API / Meta) or for your failure to comply with third-party platform terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Valtier Group BV and its officers, directors, employees, and agents from any claims, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of applicable law; (c) your processing of personal data without a lawful basis; or (d) your clients' claims arising from your use of the Service.

12. Term and Termination

12.1 These Terms commence on the date you accept them and continue for as long as you have an account.

12.2 Termination by you: You may close your account at any time. Fees already incurred for bookings made by the AI remain payable, and fees already charged are not refunded unless required by Belgian consumer law.

12.3 Termination by YUPLEE: YUPLEE may suspend or terminate your account immediately if:

• You materially breach these Terms and fail to remedy the breach within 14 days of written notice;
• You breach the Acceptable Use policy (Section 5) in a manner that poses risk to the Service or other users;
• You become insolvent or enter bankruptcy proceedings;
• Continued service provision would violate applicable law.

12.4 Effect of termination: On termination:

• Your access to the Service will cease;
• YUPLEE will make your data available for export for 30 days following termination, after which it will be deleted in accordance with the Privacy Policy and DPA;
• Sections that by their nature should survive (including Sections 7, 8, 10, 11, 13, and 14) will survive termination.

13. Modifications to the Service and Terms

13.1 YUPLEE reserves the right to modify, update, or discontinue the Service (or any part thereof) with reasonable notice.

13.2 YUPLEE may update these Terms from time to time. Material changes will be communicated via email or in-platform notification with at least 30 days' notice before taking effect. Your continued use of the Service after the effective date constitutes acceptance.

14. Governing Law and Jurisdiction

14.1 These Terms are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law principles.

14.2 Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

15. General

15.1 Entire agreement: These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements.

15.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

15.3 Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of the right to enforce it in the future.

15.4 Assignment: You may not assign your rights or obligations under these Terms without YUPLEE's prior written consent. YUPLEE may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.5 Language: The authoritative version of these Terms is in English.

15.6 Contact: For any questions regarding these Terms, contact: legal@valtiergroup.com

These Terms of Service are governed by Belgian law. Disputes are subject to the exclusive jurisdiction of the courts of Brussels, Belgium.