Questions? Answers.
About starting free, online booking, AI and switching. Not seeing your question? Email us at hello@yuplee.com.
All questions
Is Yuplee really free?
Yes. Online booking, your calendar and your client database are free, and they stay that way. There is no subscription and you don't need a card number to start.
When do I pay, then?
Only when you switch the AI on and it books an appointment for you. Then you pay 2.5% of the treatment value, and a lower rate above €5,000 a month. If it books nothing or you switch it off, you pay nothing. You can try the tool on the free page yourself.
When do you ask for a payment method?
Only at the moment you switch the AI on. Not before.
Am I locked in?
No. No subscription, no minimum. Switch the AI off and everything just keeps working for free.
Is Yuplee booking software or salon management?
Both. Your clients book online, and you manage your calendar, team, clients and checkout in one place.
How can my clients book?
Through a booking module on your website, a link or a QR code. You decide how far ahead and how late before the appointment they can book. And of course you can add an appointment yourself, for a client on the phone or at the front desk.
Can I add appointments and clients myself?
Yes, always. You add appointments, clients and treatments yourself, even while booking. You never depend on online booking or AI.
Can I ask for a deposit?
Yes. You choose per treatment whether to ask for a deposit. The money goes straight to your account.
Can I check out from my calendar?
Yes. Open the appointment and choose Check out. The treatment, client and team member are already filled in.
Does Yuplee work on an iPad or laptop?
Yes. On laptop, tablet and phone. You put the checkout on your home screen as an app.
Can I sell gift vouchers?
Yes. You sell them at checkout and accept them as payment, even in part. The balance stays on the voucher.
Which languages does Yuplee work in?
The app works in Dutch, French, English, German and Spanish.
What does the AI assistant do?
It answers your clients, suggests free times and books in your calendar. If a question gets tricky, it hands the conversation to you.
Will the AI say something wrong?
It answers with what you entered about your salon, such as your treatments, prices and hours. You also choose how it sounds.
Can I still reply myself?
Always. You can read every conversation and just reply yourself.
Can I pause the AI?
Yes, with one click. You switch it back on whenever you like.
Do my clients have to install an app?
No. They book through your link or QR code, on your booking page or in WhatsApp. No app, no account.
What if a client no longer wants messages?
You set that in their client file, per type of message.
How do I start?
You enter your WhatsApp number. You get a message from Yuplee and together you set up your salon in the chat. That takes about ten minutes.
Do I have to explain anything new to my clients?
No. Your clients stay in WhatsApp, where they already write to you. A link or QR code opens the conversation.
I'm not technical.
You don't need to be. You answer a few questions about your salon and you're ready in about ten minutes.
I currently use another system.
You can bring your clients, team, treatments and calendar across in one go, without sharing your login. You can also import your open gift vouchers. Read everything about switching.
Will I lose data when I switch?
We only copy. Your old system stays untouched until you stop using it. After the import you see a final report of what came across and what didn't.
Do I have to cancel my old system straight away?
No. You decide when. First check that everything is right in Yuplee.
Can I take my data with me later?
Yes. You can export your client list and your figures.
Does Yuplee also work for nails or beauty?
Yes. For every salon that works by appointment.
What happens to my client data?
Your client list is yours. We process data on your behalf, under European privacy rules. Read our privacy policy.
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